Public Safety Agencies: Senior Wellness Checks Are Safe

From a news release: Older Illinoisans are among those most at risk for health complications related to COVID-19.  The state’s posture to increase safety, both of our residents and our first responders, has visually changed the landscape of our state.  The Illinois Department of Public Health (IDPH), along with partners from Illinois Department on Aging (IDoA), Office of the Illinois State Fire Marshal (OSFM), Illinois State Police (ISP) and the Illinois Sheriffs’ Association want to remind residents of the following safety measure put in place in light of COVID-19.

Police, fire and EMS personnel conducting requested wellness checks on seniors, the disabled or any other resident will be dressed in proper personal protective equipment that has been deemed appropriate by their local jurisdiction. This change in appearance is a safety precaution.  The personal protective equipment is designed to protect the resident and our first responders.  It’s also important to keep in mind that all first responders should be able to present proper identification.

IDoA wants to let older Illinoisans and people with disabilities know that it is common for people to feel distressed during a crisis. Asking for and accepting help from professionals – who are following all of the proper precautions and guidelines to keep everyone safe – is a sign of strength. Many of these individuals live in the community and depend on services and supports provided in their homes or in the community to maintain their health and independence.

Although IDoA has temporarily suspended group services at adult day centers and senior centers, we have increased our one-on-one in-home services. The agency’s goal has been to prevent the spread of COVID-19 among older adults, while also increasing the ability to closely monitor their well-being. The agency has implemented guidance and tools from IDPH so that both in-home workers and the older adults they care for are safe when they do their work. The agencies in IDoA network use this as part of any protocol where face-to-face contact with an older and more vulnerable adult occurs.

The IDoA website has many ideas and resources meant to help connect people with family and loved ones to help lower distress and feelings of social isolation. Visit, click on COVID-19 What You Need to Know to find the Be Socially Engaged While Practicing Social Distancing link.

IDoA, its 13 Area Agencies on Aging, and 46 Care Coordination Units are working around the clock to ensure that the services provided – specifically the home delivered meals program that our seniors depend on – will not be interrupted during this ongoing situation. If you or an older family member, friend, or neighbor are in need of any kind of assistance, please know we are here to help you. Please visit our website at or contact our Senior HelpLine at 1-800-252-8966 (hearing impaired call 888-206-1327).